Thank you for visiting our website. The following letters are from several
of our satisfied customers.
Our objective with every customer is to have you so pleased with our project
that you become our best sales agent. We recognize that we will probably
only build 1 home directly for you but when you are pleased with our
performance you will recommend us to your friends and family. We know the
building process is complicated and can be very stressful. We employ the
following methods to help guide customers through the construction process
and make it as pleasant as possible ---
In the initial stages we try to inform you about the many different home
designs and various options that you may be interested in. As part of this
we visit your site and incorporate the features on your lot into the
configuration of your home. A good site design is critical to the project.
This is the Design First method.
We then provide you with several rounds of quotes and drawings at no charge.
We typically have 3 to 5 meetings with customers spaced 1 to 2 weeks apart,
before we are ready to go to the contract phase. During this quote phase we
provide you with an initial quote and detailed description of what is in the
quote. We then modify the drawings and quotes to meet your needs during the
next several meetings. This gives you precise costs for most items and the
time to consider your options and budget carefully before going to contract.
Once we have a signed contract we order the home and start work on your lot.
It is common for us all to experience some amount of buyer's remorse after
making a purchase commitment. This often occurs during the home purchase
process as it is the biggest purchase most of us make. During this time we
try to keep you informed about the major events taking place on your
project. We often do email or phone updates about the project. We find this
to be a great stress reducer for our customers.
The home arrives- Once the home is set on the foundation there is still work
to be done. We are always asked, 'How soon can we move in?". Our approach is
to get some of the major elements in the project completed such as the
electric power being hooked up and the heating system functional and then we
can provide an estimated move in date.
About completion time - A very simple home can be completed in the best of
conditions in 3 to 5 weeks after it is set on the foundation. A complicated
home with many items being done on site can take 10 to 14 weeks on site. I
am not trying to be evasive, just realistic. In 2006 we had a very rainy
spring and did not get many customer commitments in the spring. In that year
we signed contracts with 80% of our customers in August. With only four
months left in the year it is obvious that they were not all going to be
celebrating the holidays in their new home. We let every customer know about
this situation before they signed the contract and all of them were very
pleased with their projects.
My Suggestion to prospective customers is to do the preparation work
including lot design, home design, option selection and financing approvals
as soon as you know you will be building. This "Paperwork" can take several
months to complete and add a lot of time to your building process. The
project can be intentionally stalled by you after the paperwork is complete,
if you need to, but you cannot move ahead if it is not done. By being
diligent about the paperwork process early in the project it also reduced
the stress of having to make many decisions in a short period of time.
Thank you for working with Design First Homes,
Bob & Alisha Klar
Dear Bob & Alisha,
This is to let you know we are very pleased with our new home; we continue
to receive many compliments on it.
I was remembering that it was about this time of year when I first dropped
by your office to discuss building a home and it turned out to be a great
experience. The entire process was positive - planning, site preparation,
construction and final clean up. We appreciate the time, assistance, and
cooperation you provided during the entire process. Your professional
approach and willingness to work with a custom design helped make our plans
a reality. We especially appreciate the quality of workmanship and
promptness of the progress. An excellent planning job was done with all
sub-contractors. We were very happy to see the work progress the way you
originally estimated. Design First Homes was on time and on budget! That
meant we were able to move in as planned. Nice work!
We are enjoying our new home and recommend Design First Homes to anyone
interested in a new home.
Sincerely,
Denis & Dot
Lewiston
Dear Bob,
We just wanted to take a moment and thank you for the outstanding quality
and service you and Alisha have provided for our new home. As a project
manager for Pike Industries, I realize the difficulties inherent in
scheduling and supervising sub-contractors. Weather affects everyone's
schedule. We provided a big challenge because we sold our other house
quickly and needed to get into our new home. You worked diligently to ensure
we got in as quickly as possible. Every construction issue that arose during
the construction process was addressed quickly and without difficulty. I am
very particular and stubborn. That being said, I can honestly say that you
understand customer satisfaction and deal with your clients very well.
Anyone who does business with you should be assured that they are getting
top quality and service when they work with you. Thank you so much, you've
done a great job.
Charlie & Elissa
Mechanic Falls
Attn: Mr. Bob Klar and Staff
We would like to take this time to let you know how very pleased we were
with the quality of service you, your staff and Prestige Homes provided to
us in the building of our new Modular Home in Bridgton, ME.
We have recommended your company to others because of our satisfaction with
your utmost professionalism and the way the project was completed on
schedule as promised. Most of all we are extremely pleased with the
excellent quality and workmanship of the new home.
Sincerely,
Frank & Family
Bridgton
Dear Bob,
...We did our homework and "shopped" before we contracted with you. We're
glad we chose Design First Homes. From the start, we were impressed with
your willingness to listen, your knowledge of home construction and building
trades and your creativity. Both you and your wife were consistently
responsive and available - qualities that made months of construction with
all its worries easier to endure. And, let's not forget Christmas vacation
during which you and your talented sons worked late into the night to get
our addition insulated. Your efforts kept us on schedule and allowed the
next crew to start thier work on time.
Oh, one more very important detail: when we discussed the limitations of our
budget, and you said you could work within those parameters, you did -
another instance of integrity with which you approach your work.
Cathy & Mike
Cousins Island
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